Product Name : Lab Level 

Material: Advanced Metal 

Net Weight: 1.8kg

Size :  26cmL X 22cmW X 4cm-32cmH

Max Load : 6kg (Up to 17.3 inch devices)

Warranty: 1 Year

*Please check the Installation Instruction carefully and Do Not fully tighten all screws until assembly is completed*

• Any issue must be reported within 7 days of delivery for verification (with photos/videos).
• For new products, defects must be reported before assembly. Once assembled, physical damage will not be covered.
• Any repaired or replaced parts will follow the remaining original warranty period.
• Blade Lab reserves the right to determine whether an issue is covered under warranty based on inspection and evidence provided.

Warranty Period

• Chairs: 2-year warranty on major mechanical components

• Smart Desks: 3-year warranty on major mechanical components

 

What We Cover

We are committed to supporting you in the following cases:

• Missing or incomplete parts upon delivery

• Manufacturing defects identified upon arrival

• Failure of major mechanical systems under normal use, including:

Hydraulic gas lift (chairs)

Recline mechanism (chairs)

Tilt mechanism (chairs)

Lifting motor and control system (smart desks)

 

Our Warranty Principle

Our warranty focuses on the core functional performance of the product after assembly.

Once the product is fully assembled and in use, coverage applies only to major mechanical components that affect functionality and safety.

 

What Is Not Covered

To ensure fairness and product integrity, the following are not covered under warranty:

• Armrests, mesh, upholstery, seat cushions, headrests

• Wheelbases, casters, and other non-mechanical or consumable parts

• Normal wear and tear, including fabric aging, mesh loosening, discoloration, or cosmetic changes

• Damage caused after delivery due to usage, impact, or external force

• Damage caused by misuse, improper handling, or abnormal use conditions

• Damage caused by incorrect assembly or failure to follow instructions

• Damage caused by accidents, water, fire, or natural disasters