Warranty

Warranty Period

• Chairs: 2-year warranty on major mechanical components

• Smart Desks: 3-year warranty on major mechanical components

• This warranty is effective on the date of delivery.

We are committed to supporting you in the following cases:

• Missing or incomplete parts upon delivery

• Manufacturing defects identified upon arrival

• Failure of major mechanical systems under normal use, including:

Hydraulic gas lift (chairs)

Recline mechanism (chairs)

Tilt mechanism (chairs)

Lifting motor and control system (smart desks)

To ensure fairness and product integrity, the following are not covered under warranty:

• Armrests, mesh, upholstery, seat cushions, headrests

• Wheelbases, casters, and other non-mechanical or consumable parts

• Normal wear and tear, including fabric aging, mesh loosening, discoloration, or cosmetic changes

• Damage caused after delivery due to usage, impact, or external force

• Damage caused by misuse, improper handling, or abnormal use conditions

• Damage caused by incorrect assembly or failure to follow instructions

• Damage caused by accidents, water, fire, or natural disasters

Any issue must be reported within 7 days of delivery for verification (with photos/videos).

For new products, defects must be reported before assembly. Once assembled, physical damage will not be covered.

Any repaired or replaced parts will follow the remaining original warranty period.

Blade Lab reserves the right to determine whether an issue is covered under warranty based on inspection and evidence provided.

Our Warranty Principle

Our warranty focuses on the core functional performance of the product after assembly.

Once the product is fully assembled and in use, coverage applies only to major mechanical components that affect functionality and safety.