Warranty
What is the coverage of warranty?
The warranty covers the following:
1. Incomplete set of parts after receiving the product.
2. Any defect(s) of the product after receiving.
3. Significant defect(s) of mechanical part(s) such as hydraulics, recline mechanism, and tilt mechanism.
4. For our smart desk - malfunction in lifting motor.
What are the terms and conditions of warranty?
1. Warranty is effective on the date of delivery.
2. Notify us through contact our customer services team and provide any relevant images and videos within 7 days from the date of detecting defects.
3. For new unit(s), please notify us before assembly. Once assembly is complete, the warranty will not cover physical damage(s).
4. Any repaired or replaced part(s) will be covered for the remaining warranty period.
What is not covered under the warranty?
1. Normal wear and tear of leather.
2. Damage (s) on the chair’s nylon/metal base or PU wheels
3. Damage (s) on armrests, such as breaking
4. Physical damage(s) on any parts of the chair (except upon arrival)
5. Natural disaster, including but not limited to fire, flood, or property collapse.
6. Damage(s) resulting from alteration and modification
7. Damage (s) caused by self-assembly or improper assembly, or usage that derives from the Guided User Manual.
8. Expenses for return delivery for inspection and replacement.
Limited warranty?
Blade Lab reserves the right and discretion to determine the effectiveness of the warranty and whether to replace or repair the part(s). If any damage(s) occur due to abusive action that deviates from the intended usage of the product(s), including but not limited to modification or impact, the warranty will be terminated immediately.
This warranty is effective for the initial buyer. Blade Lab should be notified for any transfer of ownership and warranty for the warranty to remain effective.
Warranty Effective Date
This warranty is effective on the date of delivery.